KENOTU K10 Frequently Asked Questions
Buying a folding electric bike online often comes with many questions: How much does it weigh? How long does delivery take? Are taxes included? How can I use discount codes?
Here we answer the most common questions about the KENOTU K10 folding electric bike.
1. How much does the KENOTU K10 weigh?
The KENOTU K10 is designed to be lightweight and easy to carry.
- Net weight without battery: approximately 16 kg
- Weight with battery installed: approximately 19 kg
Thanks to its compact folding design, the K10 can be easily carried upstairs, stored in apartments, placed in a car trunk or stored inside a campervan.
2. Is the battery included with the KENOTU K10?
Yes.
Every KENOTU K10 includes a removable lithium-ion battery.
The removable battery design makes charging more convenient. You can remove the battery from the bike and charge it indoors without moving the entire bike.
3. How long does shipping take?
We ship KENOTU K10 orders from our European warehouse.
Estimated delivery times:
- France: 3–5 business days
- Germany: 3–5 business days
- Italy: 3–5 business days
- Spain: 3–5 business days
- Netherlands: 3–5 business days
- Other EU countries: usually 3–7 business days
After your order is shipped, we will send you a tracking number so you can follow your delivery.
4. Do I need to pay shipping fees?
No.
KENOTU provides free shipping for supported regions.
The shipping cost is already included during checkout, so there are no additional delivery charges.
5. Are taxes and VAT included?
Yes.
All prices shown on our website include applicable taxes and VAT.
Customers in supported European countries, including EU countries and the UK, do not need to pay any additional import taxes, customs fees or extra charges after placing an order.
The price you see at checkout is the final amount you will pay, including shipping and applicable taxes.
6. How can I use the discount code?
If you have a discount code, you can apply it during checkout.
Steps:
- Add the KENOTU K10 to your shopping cart.
- Proceed to checkout.
- Enter your discount code in the discount code field.
- Click apply.
- The discount will automatically reduce your order total.
7. Can discount codes be combined?
Some promotional discounts can be combined.
For example:
- New customer discount
- Newsletter subscription discount
- Special campaign discounts
Available promotions may vary, so please check the discount terms or contact our team if you have questions.
8. How do I get the newsletter discount?
You can subscribe to our newsletter through our official website.
Simply:
- Visit:
https://www.kenotu.com - Scroll to the bottom of the website.
- Enter your email address in the newsletter subscription area.
After successful subscription, you will receive your discount code.
9. Is the KENOTU K10 suitable for daily commuting?
Yes.
The K10 is designed for:
- Daily commuting
- City riding
- Short-distance transportation
- Shopping trips
- Campus riding
- Campervan travel
Its folding structure allows you to easily combine cycling with trains, cars and other transportation.
10. Is the KENOTU K10 suitable for long-distance off-road riding?
The KENOTU K10 is mainly designed for urban and flat-road riding.
It is not designed to replace a mountain bike or handle extreme off-road conditions.
For the best experience, we recommend:
- City roads
- Bike paths
- Parks
- Flat countryside roads
11. Is the KENOTU K10 road legal in Europe?
Yes.
The KENOTU K10 uses a:
- 250W pedal-assist system
- Maximum assisted speed of 25 km/h
It is designed according to European electric bicycle regulations.
12. Does the KENOTU K10 have a throttle?
No.
The KENOTU K10 uses pedal assistance instead of a throttle system.
The torque sensor detects your pedaling force and provides natural assistance based on your riding style.
This creates a smoother and more bicycle-like riding experience.
13. What warranty does KENOTU provide?
KENOTU provides a complete warranty policy for customers.
Our support includes:
- Product assistance
- Spare parts support
- Technical help
- After-sales service
You can find the full warranty details on our official website.
14. Where can I contact KENOTU?
If you have any questions about:
- Orders
- Shipping
- Warranty
- Discount codes
- Product information
You can contact our team through the official website:
We are always happy to help.
Ready to Experience the KENOTU K10?
The KENOTU K10 combines lightweight design, folding convenience and electric assistance to make everyday transportation easier.
Whether you are commuting, exploring your city or travelling with a campervan, the K10 is designed to give you more freedom with less effort.
Discover the KENOTU K10 today:
